Refund policy

We value your interest in our custom and made-to-order products. Due to the nature of these items, being specifically tailored to individual requirements, we are unable to accept returns or exchanges. This policy ensures each customer receives the highest quality, personalized product created just for them.

Order Confirmation and Cancellation

Once an order is placed, we immediately begin the process of production to meet your customized needs. Therefore, we cannot accept cancellations once your order has been confirmed. We encourage you to review your order carefully before submitting it.

Quality Guarantee

While we do not accept returns, we stand behind the quality of our products. Please inspect your order upon receipt. If you encounter any issue with the product’s condition (defective or damaged during shipping), contact us immediately at sam@casanuccia.com. We will evaluate the issue and work diligently to make it right.

Exceptions

Due to the custom nature of our products, we cannot accept returns on items due to customer preference or incorrect size submission. We provide detailed guides to help you choose the correct specifications and encourage contacting us with any questions before placing your order.

Contact Us

For any questions or concerns about your order or our return policy, please reach out to us at sam@casanuccia.com. We’re here to ensure your complete satisfaction with your custom order.